Triple Whammy for Sussex Health Care
17th October 2007
The team at Sussex Health Care were delighted to welcome the doyenne of British Cookery, 92-year-old Marguerite Patten, when she visited their headquarters at Tylden House. She came to congratulate them on their latest recognition for excellence - accreditation from Hospitality Assured. This latest triumph for the Horsham-based company, which also holds the ISO9001:2000 and HAQU (Hospitality Accreditation Quality Unit), makes them the only private health care organisation in the UK to hold three of the top national and internationally recognised awards for hospitality and business management.
A delighted Sue Connett at Sussex Health Care said: "The lead up to the Hospitality Assured accreditation was rigorous, but it has been well worth the effort from the whole team involved. I hope our success gives real assurance to those who matter most, our service users, that Sussex Health Care will only settle for the best when it comes to their care and well being. "
Sussex Health Care partner Shiraz Boghani said: "In addition to being holder of the 'big three' awards, we have been no stranger to success! Sussex Health Care has won numerous awards for clinical excellence, achieved 'Investor in People' status and has topped the Sussex Business Awards two-years running. This is all part of our commitment to the well being of our service users and development of staff!"
Commenting on Sussex Health Care's success, Linda Martin, Institute of Hospitality Director of Programmes for Hospitality Assured said: "Well done to Sussex Health Care on this fine achievement. The Hospitality Assured assessors thought their entire organisation was excellent and felt that the outstanding catering operation played a significant role in their success. I hope that many more healthcare operations in southern England will follow Sussex Health Care's ground breaking example."
The drive to raise standards to an optimum level has been led by partner, Shiraz Boghani and the chefs at Sussex Health Care. They have worked as a team to ensure the kitchens met required quality levels. As part of the continuing process of improvement chefs are encouraged to add to their professional qualifications and a variety of training options is offered.
In qualifying for the Hospitality Assured accreditation, Sussex Health Care underwent a series of site inspections to ensure the home's staff maintained high standards both in the kitchen and front of house; key areas of focus were professionalism, knowledge, skills and understanding relevant to the needs of the hospitality industry. The accreditation is fully endorsed by the British Quality Foundation as meeting the criteria in the EFQM Excellence model, which is owned by the European for Quality Management. It is the only standard within the hospitality Industry that focuses upon the customer's experience.